1 Information We Collect
- Information you provide to us — such as your name, email address, and message contents when you contact us or engage our services.
- Client service data — when providing services to sellers and platforms, we may process customer information such as names, contact details, shipping addresses, and order details on behalf of and under the instructions of our clients. For this data we act as a service provider/processor; the seller or platform is the data controller.
- Technical information — basic usage data collected when you visit our website (such as browser type and pages viewed), where applicable.
2 How We Use Information
- To provide, operate, and improve our services and fulfill our contracts.
- To communicate with you about inquiries and engagements.
- To comply with legal obligations and enforce our agreements.
We do not sell personal information, and we do not use client service data for our own marketing or any purpose other than delivering the contracted services.
3 How We Share Information
We share personal information only with service providers that support our operations (such as cloud hosting and storage providers), under appropriate confidentiality and security commitments; with our clients, as necessary to deliver services; and where required by law.
4 Data Storage and Security
Personal information is stored and processed in the United States using established cloud providers. We protect it with technical and organizational measures including encryption in transit (TLS) and at rest, multi-factor authentication, least-privilege access controls, and the security practices described in our internal security policy framework.
5 Data Retention and Deletion
We retain personal information only as long as necessary for the purposes described above or as required by law. When a client relationship ends, customer data processed on that client’s behalf is securely deleted. You may request deletion of your information at any time (see Section 7).
To protect accounts against unauthorised access, we log sign-in attempts — including the email address used, the IP address, and the browser user agent. These security logs are automatically deleted after 90 days. We do not log passwords in any form.
6 Your Rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. Where we process data on behalf of a client, we will refer your request to the responsible client and assist in fulfilling it. We honor verified requests within the timeframes required by applicable law.
7 Contact Us
For privacy questions or requests, contact our privacy lead / Data Protection Officer:
Muhammad Abdullah Malik, ProTech Bridge LLC
Email: admin@protechbridge.com
8 Changes to This Policy
We review this Privacy Policy at least annually and update it as our practices or legal requirements change. The “Last updated” date above reflects the most recent revision; material changes will be posted on this page.